Saucepot support
For the Saucepot app on iPhone, iPad and Android.
Contact us
Email saucepot@evtsoy.com. We usually reply within 2 business days.
Please include
- the app version (Settings → About)
- your phone model and iOS or Android version
- what you did and what happened
In the app, Settings → Contact support fills in the version for you. Never send passwords or payment details.
Frequently asked questions
How do I restore my purchase?
Open Saucepot, go to Settings → Restore purchases. Use the same Apple ID or Google account you bought with. Your Pro access comes back on any phone signed in to that account.
How do I manage or cancel my subscription?
In the app: Settings → Manage subscription. Or directly in your store account:
- iPhone and iPad: Settings → your name → Subscriptions → Saucepot. Apple's guide
- Android: Play Store → your profile → Payments & subscriptions → Subscriptions → Saucepot. Google's guide
Cancel at least 24 hours before the current period ends to avoid the next charge.
How does the free trial work?
The yearly plan starts with a 7-day free trial. You're charged the yearly price when the trial ends unless you cancel at least 24 hours before. If you turn on the reminder, Saucepot notifies you before the trial ends. Monthly renews every month; Lifetime is a one-time purchase.
Where are my recipes stored?
Only on your phone. Saucepot has no account and no cloud copy, so deleting the app deletes your recipes. More in the privacy policy.
How do I delete my data?
Settings → Delete my data removes your recipes, cook history and grocery list from the phone. Deleting the app removes everything. Your subscription stays with your Apple or Google account; cancel it there if you want to stop paying.
Importing a recipe didn’t work
Some websites block apps from reading their pages. Tap Paste text instead, copy the recipe from the page and paste it. You can also type it in.
How do I turn off Stew’s voice?
Settings → Stew talks. He also stays quiet when your phone is on silent, and while VoiceOver or TalkBack is on (his line still shows as text).
I don’t get reminders
Check Settings → Notifications in Saucepot, then allow notifications for Saucepot in your phone's settings. Reminders are scheduled on the phone, so they work offline.
The app crashes or won’t open
Update Saucepot to the latest version and restart your phone. If it still happens, email us with the details below.
See also the Privacy Policy and the Terms of Use.